Call Harpenden Taxis Ltd on 01582 822 822 to book a taxi Call Harpenden Taxis Ltd on 01582 820 820 to book a taxi

IVR - Automated Booking

Giving priority to regular customers

man on a phone talking to a IVR

Our automated booking service at Harpenden Taxis Ltd makes ordering taxi as easy as 1-2-3.

IVR or Integrated Voice Response, gives Harpenden Taxis Ltd the ability to offer a faster, efficient service to more customers. The system allows regular customers to book a taxi without speaking to an operator. Once the customer is eligible the system will automatically offer the automated service. Generally it takes 15/20 seconds to book a taxi in Harpenden using the automated service. Of course IVR will not replace our staff, but it will free up our telephonists to concentrate on dealing with calls that demand their attention. 1 in 3 customers use the automated service and we are delighted with the positive feedback from customers.

How to use the Automated Booking System

  1. Ring 01582 822 822 as usual.
  2. Select your pick up point by pressing 1,2 or 3.
  3. Press 1 for a taxi ASAP.

That's it! Mobile phone users receive a booking confirmation by text SMS.

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  • Luton Airport
  • Heathrow Airport
  • Gatwick Airport
  • Harpenden Taxis Ltd Limited, 7 Station Approach, Station Road, Harpenden, AL5 4SP